Creatfunny always attaches great importance to the health and safety of customers, we take double layers packaging for each order and item to prevent you from being infected by the COVID-19.
|AE / ZA
Since July 2020, we have replaced our shipping method and shipped by YunExpress and Post NL, Royal Mail, which ensured each customer receives orders safely and quickly.
Judging from the data we delivered in July, we proudly announce that our delivery rate is 99.5%. We process many orders for North America, Europe, Australia, and most countries every day. Creatfunny has taken many preventive measures to prevent our customers from being infected by viruses. For each order, we have double-layer packaging to prevent you from Indirectly infected when you received the order. For this reason, so the order may process times range 1-3 business days and it will be disinfected by the professional staff in our warehouse. We appreciate your patience and understanding.
Creatfunny is different from other companies that by EMS or Epacket shipping. Usually, this shipping delivery time takes 2 months, which is very bad for customer experience and delivery is very unsafe. We promises that our shipping is fast and safe, and the delivery rate is 99.5%. For ship to the US and Canada, usually delivery within 2 weeks. Due to the pandemic, your region post office may not have enough staff to process the many of parcel, sometimes delivery maybe later than normal. In most cases, parcel will be delivered to your home or your mailbox, if your order is not updated for long time, please contact your local post office to track your parcel.
We prayers are with you all as we hope for a healthy spring everywhere, and a peaceful return to a new normal.
| VERIFICATION |
When you place an order and confirm the payment, please make sure that the address you filled in is correct. (about your full address, city, state, and region if applicable.)When after your payment is completed will be shipped within 1-7 business days, when the order status is displayed, if your order address information is not filled correctly, please contact our customer support email@example.com within 48 hours. Based on the security of the online deal, our team will ask you some security questions. Sometimes we return to your payment account, you may re-order and fill in the correct address. In some circumstances, the package may have already left our warehouse before we receive your request and thus it cannot cancel it. We appreciate your understanding. (Please check your Inbox for email. Check the Spam folder if needed.)
| PROCESSING |
The package will be packed within 24 hours when after payment is completed and tracking number received within 7 working days. (Except holidays), and we will not ship during the holidays. Sometimes, because there are many orders, please allow us to ship a few days later, some orders may be delivered a few days later. There is a noticeable delay in the delivery of your products, please contact our customer support at firstname.lastname@example.org
| SHIPPING |
We ship usually takes 2-3 weeks for delivery to the United States, Canada, United Kingdom, Australia, New Zealand, and all European Union Countries.2-6 weeks for delivery to the rest of the world. (Your local customs office may require additional documentation and time to clean up your package, which may delay the estimated delivery time) Shipping time is estimated and cannot be guaranteed 100%. Some countries charge import taxes and duties upon reaching customs. We will send your products in the package and declare a reasonable low value in order to get through the custom. Generally, it works well for our items. However, if you do get taxed in an unpredictable situation, we are unable to pay for the tax. These charges are the responsibility of the buyer. Creatfunny is not liable to these additional charges once the package is shipped to you.
To avoid being charged unexpectedly, we highly recommend contacting your local customs office for the current duty rates and taxes before placing an order.
Tracking: As the receiver, it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Delivery: Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.