Last updated: August 6, 2026

This Privacy Policy explains how Creatfunny collects, uses, shares, and protects personal information when you visit creatfunny.com, create an account, place an order, contact us, or otherwise use our website and related services. In this Policy, "Creatfunny," "we” “us,” and “our” refer to the business operations responsible for the Creatfunny online store. “You” and “your” refer to customers, website visitors, account holders, and other individuals who interact with us.

Creatfunny uses Shopify to operate its online store. Product development, order fulfillment, quality control, warehousing, and customer support may involve our Mainland China operations. International trade and overseas business activities may also be supported by our Hong Kong affiliate and third-party service providers.

Please read this Policy carefully. By using our website, you acknowledge that you have read and understood how personal information is handled as described below.

1. Personal Information We Collect

The information we collect depends on how you interact with our website and services. We may collect or process the following categories of personal information.

Contact information

• This may include:
• Your name
  
• Email address
  
• Telephone number
  
• Billing address
  
• Shipping address
  
• Country or region
  

Order and transaction information

This may include:

• Products viewed, purchased, returned, or refunded
  
• Order number and order history
  
• Billing and shipping details
  
• Selected shipping method
  
• Tracking and delivery information
  
• Payment confirmation
  
• Discount or promotional information
  
• Return, refund, cancellation, or claim history
  
• Account information

If you create an account, we may collect:

• Account login information
  
• Saved contact details
  
• Preferences and settings
  
• Order history
  
• Information used to keep the account secure
  
• Payment information

Payments are processed through authorized payment service providers, which may include Stripe, PayPal, Shopify, or other available payment providers.

Creatfunny does not directly store complete credit or debit card numbers. Payment providers may collect and process payment details, billing information, transaction records, and fraud-prevention information under their own privacy policies and security requirements.

Communications with us

We may collect information you provide when you:

• Email customer support
  
• Submit a contact form
  
• Ask a product question
  
• Request a return or refund
  
• Report a damaged or missing parcel
  
• Submit photographs, videos, documents, or other supporting materials
  
• Respond to a customer-service message
  
• Device and technical information

When you use our website, we may automatically collect information such as:

• IP address
  
• Browser type
  
• Device type
  
• Operating system
  
• Language and time-zone settings
  
• Network information
  
• Cookie identifiers
  
• Approximate location
  
• Referring website
  
• Date and time of access
  
• Website activity

We may collect information about how you interact with the website, including:

• Pages and products viewed
  
• Search terms
  
• Products added to a cart
  
• Links clicked
  
• Checkout activity
  
• Email interactions
  
• Advertisement interactions
  
• Session and navigation information

2. How We Collect Personal Information

We may collect personal information from the following sources.

Directly from you

For example, when you:

• Place an order
  
• Create an account
  
• Subscribe to marketing emails
  
• Contact customer support
  
• Submit a return or refund request
  
• Provide delivery information
  
• Participate in a promotion
  
• Otherwise provide information to us
  
• Automatically through the website

We may collect information through:

• Cookies
  
• Pixels
  
• Tags
  
• Server logs
  
• Analytics tools
  
• Fraud-prevention technology
  
• Similar tracking or website technologies
  
• From service providers

We may receive information from companies that help us operate the store, including:

• Shopify
  
• Payment processors
  
• Shipping and logistics providers
  
• Fulfillment partners
  
• Customer-support services
  
• Analytics providers
  
• Advertising platforms
  
• Fraud-prevention services
  
• Cloud-storage and technical providers
  
• From other third parties

Where permitted by law, we may also receive information from delivery carriers, social platforms, business partners, or other services used to complete a transaction, prevent fraud, or provide a service you requested.

3. How We Use Personal Information

We may use personal information for the following purposes.

To process and fulfill orders

This includes using information to:

• Process payment
  
• Confirm an order
  
• Prepare or produce products
  
• Arrange international shipping
  
• Provide tracking updates
  
• Complete customs and delivery procedures
  
• Transfer parcels to local carriers
  
• Manage split shipments
  
• Handle returns and refunds
  
• To provide customer service

We may use your information to:

• Respond to questions
  
• Review product concerns
  
• Investigate delivery issues
  
• Process cancellation requests
  
• Review damaged-product claims
  
• Assist with returns or refunds
  
• Communicate important order updates
  
• To manage accounts and preferences

We may use account information to:

• Create and maintain your account
  
• Display order history
  
• Remember your preferences
  
• Maintain saved information
  
• Protect account access
  
• To improve the website and services

We may use information to:

• Understand how customers use the website
  
• Improve navigation and product information
  
• Diagnose technical problems
  
• Measure website performance
  
• Improve customer service
  
• Develop and improve products and services
  
• To prevent fraud and protect the store

We may use information to:

• Identify suspicious checkout activity
  
• Detect unauthorized transactions
  
• Prevent account misuse
  
• Investigate chargebacks
  
• Detect false claims or abusive return activity
  
• Protect customers, our website, and our business
  
• For marketing and advertising

Where permitted by law, and with consent where required, we may use personal information to:

• Send promotional emails
  
• Provide product recommendations
  
• Measure advertising performance
  
• Display advertising that may be more relevant to you
  
• Understand whether marketing campaigns are effective

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message.

Even after you unsubscribe from promotional emails, we may still send non-promotional communications relating to orders, accounts, deliveries, returns, refunds, security, or policy changes.

For legal and business purposes

We may use personal information to:

• Comply with applicable law
  
• Respond to valid legal requests
  
• Maintain tax and transaction records
  
• Enforce our policies
  
• Resolve disputes
  
• Protect our legal rights
  
• Support a business transfer, merger, restructuring, or similar transaction

4. Legal Bases for Processing

Where applicable law requires us to identify a legal basis, we may process personal information based on:

• Performance of a contract, such as processing and delivering an order
  
• Compliance with a legal obligation
  
• Our legitimate business interests, such as preventing fraud, improving services, or protecting the website
  
• Your consent, including where required for marketing, analytics, or advertising cookies

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

5. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate and improve the website.

These technologies may be used to:

• Keep the website and checkout functioning
  
• Maintain your shopping cart
  
• Remember language and currency preferences
  
• Keep you signed in
  
• Prevent fraud
  
• Measure website performance
  
• Understand how visitors use the store
  
• Support analytics
  
• Provide advertising where permitted

Some cookies are necessary for the website to function properly. Other cookies, including analytics or advertising cookies, may be used depending on your location and privacy choices.

Where required by law, non-essential cookies will be used only after you have provided the necessary consent.

You can manage available choices through the cookie banner or privacy controls displayed on our website. You may also block or delete cookies through your browser settings, although doing so may affect certain website functions.

6. Currency and Approximate Location

We may use your IP address to estimate your country or region and display a suitable currency or regional experience.

A temporary cookie may be used to remember your currency selection while you browse the website. Depending on the technology used, this cookie may expire when you close your browser or after a defined period.

Approximate location information derived from an IP address is not intended to identify your precise physical location.

7. Global Privacy Control

Our website may recognize the Global Privacy Control, or GPC, signal where supported by Shopify and applicable privacy controls.

GPC allows a browser or device to communicate a preference to opt out of certain uses of personal information, including sharing for targeted advertising where applicable.

When we receive a valid GPC signal and applicable law requires us to honor it, we will treat it as an opt-out request for the browser or device sending the signal.

If Shopify is able to associate that browser or device with a customer account, the preference may also be applied to that account.

Other browser “Do Not Track” signals may not be recognized unless required by applicable law.

8. How We Disclose Personal Information

We may disclose personal information only where reasonably necessary for the purposes described in this Policy.

Shopify

Our online store is hosted by Shopify. Information submitted through the store may be processed by Shopify to operate, secure, and improve the services it provides.

Shopify may process information about your interactions with our store in accordance with its own privacy policies and consumer privacy practices.

Payment providers

Payment providers may receive information needed to:

• Authorize payments
  
• Prevent fraud
  
• Process refunds
  
• Resolve payment disputes
  
• Meet legal and regulatory obligations
  
• Shipping and fulfillment partners

We may share information with:

• International logistics providers
  
• Warehouses
  
• Fulfillment locations
  
• Customs and clearance providers
  
• Postal services
  
• Local delivery carriers

This may include your name, delivery address, telephone number, email address, order details, and information required to complete delivery.

Service providers

We may share information with companies that provide:

• Website hosting
  
• Cloud storage
  
• Customer support
  
• Email delivery
  
• Data analytics
  
• Fraud prevention
  
• Technical support
  
• Advertising
  
• Business administration

These providers may use the information only as needed to provide their services, comply with law, or protect their systems.

Business and marketing partners

Where permitted by law, information may be disclosed to advertising or marketing partners to measure campaigns or provide targeted advertising.

Depending on where you live, this type of disclosure may legally be described as a “sale,” “sharing,” or use for targeted advertising, even when no money is exchanged for your personal information.

You may have the right to opt out through the privacy controls available on our website or through a valid GPC signal.

Affiliates and related operations

Personal information may be shared between the operations supporting Creatfunny, including our Mainland China operations and Hong Kong affiliate, where necessary for:

• Product preparation
  
• Order fulfillment
  
• Quality control
  
• Customer service
  
• International trade
  
• Legal compliance
  
• Business administration
  
• Legal and business disclosures

We may disclose information when reasonably necessary to:

• Comply with law
  
• Respond to a court order or valid government request
  
• Investigate fraud or unlawful activity
  
• Enforce our policies
  
• Protect customers or the public
  
• Protect our legal rights
  
• Complete a merger, acquisition, restructuring, bankruptcy, or sale of business assets

9. Sale, Sharing, and Targeted Advertising

Creatfunny does not sell personal information in the ordinary meaning of selling customer lists for money.

However, certain advertising or analytics activities may be considered a “sale” or “sharing” of personal information under some privacy laws.

Depending on your location, you may have the right to opt out of:

• The sale of personal information
  
• The sharing of personal information
  
• The use of personal information for targeted advertising

Where available, these choices can be exercised through our website’s privacy controls, cookie banner, or a supported GPC signal.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

10. Relationship with Shopify

Shopify provides the technology used to operate the Creatfunny store.

Shopify may collect and process information about your use of the website in order to:

• Operate the store
  
• Support checkout and payment functions
  
• Maintain account services
  
• Prevent fraud
  
• Improve Shopify services
  
• Provide privacy and security features

Information submitted through the website may be transferred to Shopify and other service providers located outside your country or region.

To learn more about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

11. Payment Processing

Payments are processed by authorized payment service providers.

Depending on the payment method selected, these providers may include:

• Stripe
  
• PayPal
  
• Shopify-supported payment methods
  
• Card networks
  
• Banks or financial institutions

Creatfunny does not directly store complete payment-card numbers.

Payment providers handle personal and financial information according to their own privacy policies, security standards, and legal obligations.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access
  
• Loss
  
• Misuse
  
• Alteration
  
• Fraud
  
• Unlawful disclosure

Access to personal information is limited where reasonably appropriate, and payment information is processed through authorized payment providers.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Please avoid sending sensitive financial, identity, or account information through unsecured communication channels.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

The retention period may depend on whether the information is needed to:

• Maintain an account
  
• Fulfill an order
  
• Process a return or refund
  
• Provide customer service
  
• Maintain financial or tax records
  
• Prevent fraud
  
• Resolve disputes
  
• Enforce agreements
  
• Comply with legal obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

14. International Data Transfers

Creatfunny serves customers in multiple countries and works with service providers located in different regions.

Your personal information may be transferred, stored, or processed outside the country where you live, including in locations where our operations, Shopify, payment providers, logistics providers, or other service providers are located.

Privacy laws in those countries may differ from the laws in your country.

Where required for transfers from the European Economic Area or United Kingdom, we may rely on recognized safeguards, such as:

• An adequacy decision
  
• Standard Contractual Clauses
  
• Equivalent UK-approved transfer agreements
  
• Another legally recognized transfer mechanism

15. Children’s Privacy

Our website and products are not directed to children.

We do not knowingly collect personal information from children below the age required to provide valid consent in their country or region.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us. We will review the request and take appropriate steps where required by law.

16. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights:

• The right to know whether we process your personal information
  
• The right to request access to personal information
  
• The right to request correction of inaccurate information
  
• The right to request deletion
  
• The right to receive a portable copy of certain information
  
• The right to restrict certain processing
  
• The right to object to certain processing
  
• The right to withdraw consent
  
• The right to opt out of sale, sharing, or targeted advertising
  
• The right to appeal a decision relating to a privacy request
  
• The right to lodge a complaint with a data-protection authority

These rights are not absolute and may be limited by applicable law. For example, we may need to retain certain order, transaction, tax, fraud-prevention, or legal records.

17. How to Exercise Your Rights

To submit a privacy request, contact us at:

service@creatfunny.com

Please describe the request clearly and provide enough information for us to identify the relevant account or transaction.

Before processing a request, we may need to verify your identity. Verification may include confirming:

• Your email address
  
• Order information
  
• Account details
  
• Other information reasonably necessary to prevent unauthorized access

Where permitted by law, you may use an authorized agent to submit a request on your behalf. We may ask the agent to provide evidence of authorization and may also ask you to verify your identity directly.

We will not discriminate against you for exercising a privacy right.

We will respond within the period required by applicable law.

18. Marketing Preferences

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in the email.

You may also contact us to request removal from a marketing list.

Opting out of marketing does not prevent us from sending messages needed to:

• Confirm an order
  
• Provide tracking information
  
• Respond to a customer-service request
  
• Process a return or refund
  
• Send an account or security notice
  
• Communicate another non-promotional service message

19. Third-Party Websites and Services

Our website may include links to third-party websites, social platforms, payment providers, or other online services.

We do not control the privacy, security, accuracy, or content of websites operated by third parties.

When you leave our website or use a third-party service, the privacy policy and terms of that service will apply. We recommend reviewing those policies before providing personal information.

The presence of a link does not necessarily mean that Creatfunny endorses the third-party website or its practices.

20. Complaints

If you have a concern about how we handle personal information, please contact us first so that we can review the issue.

Depending on where you live, you may also have the right to:

• Appeal a decision relating to your privacy request
  
• Contact your local privacy or data-protection authority
  
• Lodge a complaint with the relevant supervisory authority in the European
• Economic Area or United Kingdom

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
  
• Shopify or other service-provider functions
  
• Legal requirements
  
• Privacy technology
  
• Advertising or analytics practices

When we update this Policy, we will post the revised version on this page and update the “Last updated” date.

Where required by law, we will provide additional notice of material changes.

22. Contact Us

For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact our Privacy Compliance contact at:

Phone: +852 5436 9598
Email: service@creatfunny.com
Address: Room 206, Building 1, Houde Huating, No. 11 Yongtai East Road
Houjie Town, Dongguan, Guangdong 523962, China

We usually respond within 24 hours on business days. Privacy requests that require verification or a detailed review may take longer, but we will respond within the period required by applicable law.