RETURNS & EXCHANGES POLICY
HOW TO START RETURN
1.Please contact firstname.lastname@example.org with relevant supporting materials, such as product videos, pictures, etc., for reasons.
RETURN & EXCHANGE CONDITIONS
1.All return requests must be initiated within 45 days your package has been delivered.
2.All items must be returned in their original condition with all tags.
3.For some reason, if you receive a defective product from our website, please must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Before contacting us, please ensure that the following items are included in your email for quick completion:Order number and use mailbox, The image/video of the defective item clearly shows the problem at hand detailed description of the problems faced by the product please send the above information to email@example.com and we will respond to you within 72 hours. For defective items or "Dead on Arrivals" (DOA ), we will resend items and you don't need to pay any fee. we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
4.For some reason you are not very satisfied with this purchase, please contact our customer service email firstname.lastname@example.org. According to the information provided by the customer service, send your items to the address of the instruction, when we receive the package, we will refund the money to the account or credit card with which your payment method. Please note, due to different transportation policies, you need to consult your local transportation department for specific shipping costs. We are unable to provide you with shipping costs for returns. Please understand. If you have other requirements, please contact us as soon as possible.