POLICY / RETURNS

Returns, Refunds & Exchanges

Clear guidance for returns, damaged-item claims, refunds, cancellations, and the steps to take before sending anything back.

01 / BEFORE YOU BEGIN

Start here before sending a return

We accept returns of eligible standard products within 30 calendar days of delivery.

To request a return, please contact us at service@creatfunny.com before sending any item back. Once your request has been reviewed and approved, we will provide the appropriate return address and return instructions.

Please do not return an item without prior authorization or send it to the address shown on the original shipping label unless our customer support team specifically instructs you to do so.

Returns sent without authorization or to an incorrect return address may be delayed, refused, lost, or returned to the sender and may not qualify for a refund.

01  /  WHAT QUALIFIES FOR A RETURN

Return Eligibility

To qualify for a return, the product must be:

  1. Unused and in its original condition
  2. Complete with all included parts, accessories, and components
  3. Returned in its original packaging, or otherwise packaged securely to prevent damage during transit
  4. A standard, non-customized product
  5. Returned within the applicable return period

Products that have been installed, assembled, washed, altered, used, or returned incomplete may not qualify for a refund.

Receiving authorization to send a return does not guarantee that the return will be approved. All returned products must first be inspected and confirmed to meet the requirements of this policy.

02  /  HOW TO REQUEST A RETURN

How to Request a Return

To request a return, email service@creatfunny.com and include:

  1. Your order number
  2. The name and email address used to place the order
  3. The product or products you wish to return
  4. The reason for the return
  5. Photographs when the product is damaged, defective, incorrect, incomplete, or materially different from what was ordered

If your return request is approved, we will send you the applicable return instructions and return address. Do not send a return to the original shipping address unless our customer support team has confirmed that address in writing.

03  /  CHANGE-OF-MIND RETURNS

Change-of-Mind Returns

For returns requested because you changed your mind, selected the wrong size or color, no longer need the product, or received the correct product in good condition:

  • You are responsible for the return shipping cost.
  • Original shipping charges are non-refundable, unless otherwise required by applicable law.
  • Expedited shipping charges are non-refundable, unless the return results from our error.
  • Any duties, taxes, brokerage fees, customs charges, or other costs that cannot be recovered may be non-refundable, except where otherwise required by law.
  • You are responsible for ensuring that the return reaches the authorized return location safely.

We strongly recommend using a trackable return service and keeping your shipping receipt and tracking information until the return has been completed.

Creatfunny is not responsible for unauthorized returns or customer-arranged returns that are lost or damaged in transit.

We currently do not charge a restocking fee for eligible returns.

04  /  REPORT ORDER ISSUES WITHIN 7 DAYS

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order as soon as possible after delivery.

If a product arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, contact us within 7 calendar days of delivery.

Please include:

  1. Your order number
  2. A clear description of the issue
  3. Clear photographs showing the entire product
  4. Close-up photographs showing the damage or defect
  5. Photographs of the outer packaging
  6. A photograph of the shipping label
  7. Photographs of any missing, incorrect, or damaged components, where applicable

Please keep the product, original packaging, shipping label, and all internal packing materials until the claim has been reviewed.

Do not discard, repair, alter, install, or dispose of the product before receiving further instructions from us, unless doing so is necessary for safety reasons.

If we confirm that the product is damaged, defective, incomplete, or incorrect, we will provide an appropriate resolution. Depending on the circumstances, this may include:

  • A replacement product
  • Replacement parts
  • A repair solution
  • A full refund
  • A partial refund agreed with the customer

Minor differences in color, texture, weave, embroidery, pattern placement, finish, or dimensions may occur because of screen settings, photography, material characteristics, handmade production, or reasonable manufacturing tolerances. These minor variations do not automatically mean that a product is defective or materially different from its description.

Nothing in this section limits any rights available under applicable consumer-protection law.

05  /  PRODUCTS THAT CANNOT BE RETURNED

Non-Returnable Products

The following products are generally not eligible for return:

  1. Customized or personalized products
  2. Made-to-order products produced with customer-requested modifications
  3. Products made to the customer’s specifications
  4. Products that have been used, installed, assembled, altered, washed, or damaged after delivery
  5. Products assembled incorrectly by the customer
  6. Products returned with missing parts or accessories
  7. Clearance or final-sale products clearly marked as non-returnable before purchase
  8. Gift cards

A product being made to order does not necessarily make it non-returnable unless it has been customized, personalized, or produced according to customer-requested specifications.

These exclusions do not affect your rights when a product arrives damaged, defective, incorrect, incomplete, or materially different from its description.

06  /  WHO PAYS FOR RETURN SHIPPING

Return Shipping

For approved change-of-mind returns, the customer is responsible for arranging and paying for return shipping.

If a return results from a confirmed error by Creatfunny, or from a product arriving damaged, defective, incomplete, or incorrect, we may provide a prepaid return method or another appropriate solution.

Any prepaid return label or return method provided by us must be used according to the instructions supplied.

Original shipping charges and expedited shipping charges are normally non-refundable, except where:

  1. The return results from our error
  2. The product is confirmed to be damaged, defective, incomplete, or incorrect
  3. A refund of those charges is required by applicable law.

07  /  NO DIRECT PRODUCT EXCHANGES

Exchanges

We do not process direct product exchanges.

To replace a product, color, size, or style, the fastest option is to:

  • Request a return for the original eligible product.
  • Place a separate order for the replacement product.

The replacement order is a separate transaction. Product availability, pricing, promotions, and delivery estimates will be based on the conditions in effect when the new order is placed.

If you received a damaged, defective, incomplete, or incorrect product, please contact us before placing a replacement order so that we can review the issue and provide the appropriate resolution.

08  /  HOW RETURNS ARE REVIEWED

Return Inspection

Once an authorized return reaches the designated return location, please allow approximately 1–3 business days for inspection.

After the inspection, we will email you to confirm:

  • Whether the return has been approved
  • Whether additional information is needed
  • Whether the product does not meet the return requirements
  • The refund or other resolution that will be provided

Delivery of a return package to the return location does not automatically guarantee approval or a refund.

The returned product must first be inspected and confirmed to comply with this policy.

09  /  WHEN REFUNDS ARE ISSUED

Refunds

Approved refunds are normally issued to the original payment method within 10 business days after the returned product has been received and inspected.

You will receive a confirmation after the refund has been submitted.

Banks, credit card companies, PayPal, and other payment providers may require additional time to post the refund to your account. This additional processing time is controlled by the payment provider and is not included in our processing period.

Unless otherwise required by law, a refund may exclude:

  1. Original shipping charges
  2. Expedited shipping charges
  3. Return shipping costs paid by the customer
  4. Unrecoverable duties, taxes, brokerage fees, or customs charges
  5. Return-to-sender charges caused by an incorrect address, refusal, or other customer-related delivery issue

Refunds will be issued only after the applicable review, inspection, or carrier investigation has been completed.

10  /  PACKAGES RETURNED TO SENDER

Refused, Unclaimed, and Returned-to-Sender Packages

Refusing a package does not automatically cancel the order or qualify the order for a full refund.

If a package is refused, returned as unclaimed, or returned because of an incorrect or incomplete address, the recipient’s refusal, or failure to follow delivery instructions, any approved refund may be reduced by:

  1. The original shipping cost
  2. Return-to-sender charges
  3. Customs duties or taxes
  4. Brokerage or clearance charges
  5. Other non-recoverable carrier or logistics costs

These deductions will apply only where permitted by applicable law.

A package that is returned solely because it was not collected within the local carrier’s holding period may instead qualify for the one-time complimentary reshipment described in our Shipping & Delivery Policy, provided that:

  • The delivery address was complete and correct
  • The package was not intentionally refused
  • The package has been returned to and processed by the designated logistics center
  • The delivery address has been reconfirmed

Any additional reshipment after the complimentary reshipment may require payment of a new shipping charge.

11  /  CANCEL AS SOON AS POSSIBLE

Order Cancellation

Please submit cancellation requests as soon as possible after placing an order. We will make a reasonable effort to cancel an order that has not entered fulfillment or shipping.

Cancellation cannot be guaranteed once:

  1. Order processing has started
  2. Production of a made-to-order product has started
  3. A shipping label has been created
  4. The order has been transferred to a fulfillment location
  5. The order has been handed over to a carrier

Once an order has entered irreversible fulfillment or has been handed over to the carrier, it can no longer be canceled. After an order has shipped, any eligible request must be handled under this Returns, Refunds & Exchanges Policy.

12  /  CONTACT US BEFORE A CHARGEBACK

Chargebacks and Payment Disputes

We encourage customers to contact us before opening a chargeback, payment dispute, or refund claim with a bank or payment provider. Many shipping, product, damage, and refund concerns can be investigated and resolved more quickly through our customer support team.

When contacting us, please provide your order number and a clear description of the issue so that we can review the order and available records. This section does not prevent a customer from exercising any lawful right to dispute a transaction through a bank, card issuer, payment provider, or other applicable process.

13  /  FAIR USE OF RETURNS

Fraudulent or Abusive Returns

To the extent permitted by applicable law, we reserve the right to refuse a return, refund, replacement, or other claim when there is reasonable evidence of:

  • Fraudulent activity
  • A false or misleading claim
  • Altered, fabricated, or manipulated evidence
  • Intentional damage to a product
  • Repeated unauthorized returns
  • Return of a different product from the one purchased
  • Missing parts caused by the customer
  • Abuse of the return, refund, replacement, or payment-dispute process

We may request additional photographs, documentation, identification, delivery records, or other reasonable information when necessary to review a claim. Any action taken under this section will be based on the available evidence and will not limit rights that cannot legally be restricted under applicable consumer-protection law.

14  /  EU WITHDRAWAL RIGHTS

European Union Customers

Customers in the European Union generally have a statutory right to withdraw from eligible online purchases within 14 days of receiving the goods, without providing a reason.

Certain products may be excluded from this right where permitted by applicable law, including:

  1. Products made to the customer’s specifications
  2. Clearly personalized products
  3. Customized products
  4. Other products legally exempt from the right of withdrawal

EU customers who wish to exercise this right should contact us at service@creatfunny.com within the applicable withdrawal period to receive return instructions. Return shipping costs are the customer’s responsibility unless otherwise required by applicable law or agreed to by Creatfunny. This section does not limit any mandatory consumer rights available under the laws of the customer’s country.

03 / CONTACT US

Need help with a return?

For questions about a return, refund, damaged product, incorrect product, cancellation request, or payment issue, please contact us before sending any product back.

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