Your order has been successfully placed only if you receive an order confirmation page and confirmation email containing an order number. A payment error may occur because of incorrect billing details, a declined card, bank security checks, payment-provider restrictions, or a temporary technical issue. Please confirm that your billing name and address match the information held by your card issuer. You may also try another payment method or contact your bank for further assistance.

Made-to-order products generally require 1–3 business days for production before shipment. Production time is separate from the estimated shipping time. Orders containing customized products or multiple items may require additional preparation time. Once your order has been handed over to the shipping carrier, we will send tracking information to the email address provided at checkout.

Tracking information is normally sent after your order has been produced, packaged, and handed over to the shipping carrier. Please check your spam or junk folder if you do not see the email. Tracking updates may take some time to appear after the number is created. If you have not received tracking information after the expected production period, please contact us with your order number.

After your order ships, you will receive a shipping confirmation email containing your tracking number and tracking link. You may also use our Order Tracking page. Please allow some time for the carrier’s system to display the first tracking update.

Please contact us at service@creatfunny.com as soon as possible and provide: Your order number; A description of the issue; Clear photos of the item; Photos of the packaging and shipping label, when available. We normally review reported issues within 1–3 business days and will provide an appropriate solution based on the circumstances. This may include replacement parts, a replacement item, a partial refund, a full refund, or return instructions. Please report visible damage, missing items, or incorrect products within 48 hours of delivery whenever possible. If the issue is discovered later, contact us as soon as possible and we will review the circumstances.

Please first check: Around the delivery location; With household members, neighbors, reception desks, or building management; Whether the carrier left a delivery notice; Whether the address on the order confirmation is correct. You may also contact the local carrier using the tracking number. If the package still cannot be located, contact us with your order number and tracking details so that we can review the shipment and assist you with the next steps.

Please contact us as soon as possible if you need to change your shipping address, modify an order, or request cancellation. We will try to accommodate your request, but changes or cancellations cannot be guaranteed once production has started or the order has been shipped. Customized or personalized products may not be cancellable after production begins.

What are the estimated shipping times? Estimated shipping times do not include production time. North America: approximately 6–13 business days European Union: approximately 6–8 business days Australia and New Zealand: approximately 6–13 business days Singapore, Hong Kong, and selected Asian destinations: approximately 7 business days Other destinations: approximately 6–16 business days Shipping times are estimates and may be affected by customs clearance, local import policies, carrier delays, severe weather, natural events, or other circumstances outside our reasonable control. For delivery estimates to a specific destination, please contact us before placing your order.

Eligible standard items may be returned within 30 days of delivery, subject to our Return and Exchange Policy. Please contact us before sending any return. Once the return request has been approved, we will provide the appropriate return address and instructions. Customized, personalized, altered, or certain made-to-order products may not be eligible for return unless they arrive damaged, defective, incorrect, or materially different from the order. For complete eligibility rules, exclusions, shipping-cost responsibilities, and refund information, please review our Return and Exchange Policy.

Please email us at service@creatfunny.com and include: Your name; Your order number, if applicable; A brief description of your question or issue; Relevant photos, when helpful. We usually respond within 24 hours.