If you received a “Gateway error”, and did not receive an order confirmation email, this may be the result of a declined transaction. A “Gateway Error” indicates that the card used for purchase was declined. Your card may have been declined due to an incorrect billing address entered at the time of checkout (including the name on the card). Please note that the billing information must accurately match the information attached to the card, as any discrepancies will result in a failure to place an order. Additionally, you may verify the billing information on file with your banking institution. If you see a pending charge on your account, it is important to note that this is not an actual charge. Since the card was declined, we were unable to receive any payments from you. Therefore, the pending charge is the result of the card issuer holding the funds from your account that was intended to be used for purchase. The funds should become re-available to you within 2-3 business days (depending on the processing time of the card issuer). Alternatively, you may contact your banking institution to inquire about expediting the process to release the funds back into your account. If you receive a confirmation page with the provided order number and receive a confirmation email, your order has been confirmed and the order has been placed successfully.

After placing order, you will receive the order info from us in your inbox. You can via the link to track your order status.

We will ship the order within 3-4 working days by YunExpress, USPS, CA Post, PostNL, Royal Mail to you. Please make sure that the address you filled in is correct. (about your full address, city, state, and region if applicable.) so that you can receive your order on time.

Once you placed the order you will receive a confirmation email and tracking number within 3-4 working days. If your email is incorrect / entered with an invalid email, the confirmation info will not be to your inbox. Sometimes please checks the "Spam" folder email in your inbox if need, . Please make sure your info at checkout to avoid problems. If you have not received the email, please contact us ASAP.

We will packaging your order according to the order number. Usually, your order will be packaged within 24 hours and handed over to our transportation department for international air transportation In the transportation center, once your package arrives at the transportation center and is scanned by the courier, your order status will be updated.

If your order cannot be tracking, please contact us ASAP and send us your order number or tracking number, we will respond to you within 48 hours, and solve the issue for you.

ARRIVING AT INTERNATIONAL MAIL EXCHANGE STATION:

Your package arrives at the exchange and the next step begins with the airline.

DELIVERED TO AIR TRANSPORT:

Your package will begin to be transported by flight, usually this status will be updated after 1-4 working days.

REACHED THE PLACE OF ARRIVAL:

Your package arrives at your country's international mail exchange and will be delivered to you within the next few days.

If you think that the item in the order is missing/incorrect, please contact us immediately and we will resolve the issue for you. Please be sure to provide your order number and the image of the ordered item to our ( service@creatfunny.com ). When we receive the provided info, we will take 1-3 days to review your issue and will respond to you, after the results are processed to enter the next step. Note, that all dead on arrival (DOA), lost or wrong items should be reported to us within 48 hours of delivery. Be sure to check your items carefully after receiving the package, as the recipient is responsible for checking the contents of the order within the specified time window and notifying us of any problems. We will not accept it for more than 48 hours, please understand.

Based on the security of the online deal, our team will ask you some security questions. Sometimes we return to your payment card, you may re-order and fill in the correct address. In some circumstances, the package may have already left our warehouse before we receive your request and thus it cannot cancel it. We appreciate your understanding. If your order status is in transit, we are so sorry that it is impossible to change anymore.

Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, your order number (if applicable), and question to service@creatfunny.com.