Frequently Asked Questions

In-stock products are generally prepared for shipment within 1-3 business days. Many Creatfunny products are handmade or made to order, and their usual production time is approximately 1-3 business days unless a different timeframe is stated on the product page. Production and order-processing time are separate from the estimated shipping time. Customized products or items prepared at different fulfillment locations may require additional time.

Estimated shipping times begin after an order has been handed over to the carrier and do not include production or order-processing time.

United States and Canada: approximately 6-13 business days. European Union: approximately 6-8 business days.
Australia and New Zealand: approximately 6-13 business days. Singapore, Hong Kong, and selected Asian destinations: approximately 7 business days.
Other destinations: approximately 6-16 business days.

These are estimates and may vary because of customs, local delivery conditions, carrier delays, weather, or other circumstances outside our reasonable control.

Not always. If an order contains multiple items, we may need to divide the order into separate packages because international carriers often have limits on the size, volume, or weight of a single parcel.

Shipping items separately helps each package meet the carrier’s requirements and reduces the risk of damage during transit. As a result, you may receive more than one tracking number, and the packages may arrive on different dates.

You will not be charged additional shipping fees solely because your order is divided into multiple shipments.

Depending on the destination and shipping service, applicable import charges may be collected at checkout and prepaid through a duties-paid service. If no import charges are collected at checkout, the recipient may be responsible for duties, taxes, brokerage fees, or other charges assessed by the destination country or local authorities. Any charges collected by Creatfunny will be shown before payment is completed.

Eligible standard products may be returned within 30 calendar days of delivery. Contact us before sending any item back so we can review the request and provide the correct return address and instructions. Returns sent without authorization or to the address shown on the original shipping label may be delayed, refused, lost, or returned to the sender. Complete rules are available in our Returns, Refunds & Exchanges Policy.

Email service@creatfunny.com with your order number, the name and email address used for the order, the product you wish to return, and the reason for the return. If the product is damaged, defective, incorrect, incomplete, or materially different from what was ordered, include clear photographs. If the request is approved, we will send the applicable return instructions and return address.

For an approved change-of-mind return, the customer is responsible for arranging and paying for return shipping. If the return results from a confirmed Creatfunny error or a damaged, defective, incomplete, or incorrect product, we may provide a prepaid return method or another appropriate solution.

We do not process direct product exchanges. To order a different product, size, color, or style, request a return for the original eligible item and place a separate order for the replacement. The new order is a separate transaction and is subject to current availability, pricing, and delivery estimates.

A product is not automatically non-returnable simply because it is made after the order is placed. Standard made-to-order products may still be eligible for return. Personalized products, customized products, and products made with customer-requested modifications or specifications are generally not eligible for change-of-mind returns where permitted by law.

Authorized returns are normally inspected within approximately 1-3 business days after reaching the designated return location. Approved refunds are generally submitted to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional time to post the refund.

We currently do not charge a restocking fee for eligible returns.

No. Refusing a package does not automatically cancel the order or qualify it for a full refund. If a parcel is refused or returned because of an incorrect address or another customer-related delivery issue, an approved refund may be reduced by original shipping, return-to-sender, customs, or other non-recoverable carrier costs where permitted by law.

Contact us within 7 calendar days of delivery and provide your order number, a description of the issue, clear photographs of the entire product, close-up photographs of the damage or defect, photographs of the outer packaging, a photograph of the shipping label, and photographs of any missing or incorrect parts where applicable.

Keep the product, original packaging, shipping label, and all internal packing materials until the claim has been reviewed. Depending on the circumstances, the solution may include replacement parts, a replacement product, repair, a full or agreed partial refund.

Payments are processed through authorized third-party payment providers, which may include Stripe, PayPal, and other Shopify-supported services. Creatfunny does not directly store complete credit or debit card numbers.

We use personal information to process orders, arrange delivery, provide customer support, prevent fraud, manage returns and refunds, improve the website, and provide marketing where permitted. For details about cookies, privacy choices, Global Privacy Control, international transfers, and your rights, review our Privacy Policy.

Email us at service@creatfunny.com and include your name, your order number if applicable, a brief description of your question or issue, and relevant photographs when helpful. We usually respond within 24 hours on business days.