POLICY / SHIPPING
Orders for in-stock products are generally prepared for shipment within 1–3 business days. Many Creatfunny products are handmade or made to order. For made-to-order products, the usual production time is approximately 1–3 business days, unless a different production time is stated on the product page.
Production and order-processing time are separate from the estimated shipping times shown below. Business days do not include weekends or public holidays.
Estimated shipping times begin when an order is handed over to the shipping carrier.
Delivery times may vary depending on the destination, product type, selected shipping service, customs procedures, and local delivery conditions.
All delivery times shown on our website are estimates and are not guaranteed delivery dates. If you need an order by a particular date, please contact us before placing your order so that we can provide a more specific estimate for your destination. Arrival by a requested date cannot be guaranteed unless we have confirmed it with you in writing.
Shipping charges may vary depending on the destination, product size, package weight, selected shipping method, and applicable cross-border processing costs.
The total shipping charge will be displayed at checkout before payment is completed.
If your order contains multiple items, we may divide the order into separate packages to comply with carrier limits on parcel size, volume, weight, or other shipping requirements. As a result:
Dividing an order into multiple packages can also help reduce the risk of damage during transit. You will not be charged additional shipping fees solely because your order is shipped in separate packages.
We work with international logistics providers to deliver orders to customers in different countries and regions.
International shipping generally takes place in two stages:
During international transit, tracking updates may include:
Tracking language, scan frequency, and available updates vary by carrier, shipping route, and destination.
Updates may take time to appear while a parcel is moving between facilities, traveling between countries, undergoing customs clearance, or being transferred to a local carrier.
After a parcel reaches the destination country, final delivery is usually handled by a local postal service or courier.
This may include:
The local carrier controls delivery attempts, safe-drop procedures, pickup requirements, access restrictions, and local parcel-holding periods.
In some circumstances, a local carrier may decide that a parcel cannot be safely delivered or left at the shipping address. This decision is made by the local carrier according to its delivery procedures and the conditions at the address.
Local pickup may be required when:
The carrier may leave a pickup notice or hold the parcel at a local post office or nearby collection point.
Pickup instructions may appear in the tracking record or on a notice left by the carrier. Please follow the carrier’s instructions and bring any identification or pickup documents it requires.
We strongly recommend checking your tracking regularly, especially after the parcel reaches your country or is transferred to a local carrier.
Post offices and collection points hold parcels only for the period set by the local carrier. If a parcel is not collected within that period, it may be returned to a designated logistics center.
If a parcel is returned solely because it was not collected within the local carrier’s holding period, we will provide one complimentary reshipment after the parcel has been returned, processed, and the delivery address has been confirmed.
Before reshipping, we will contact you to confirm the complete delivery address.
The original parcel must first be returned to and processed by the designated logistics center. We cannot arrange a replacement shipment while the parcel is still being held locally or remains in return transit.
This return process may take additional time.
To avoid delays, please monitor your tracking and collect the parcel promptly when pickup is required. If you cannot locate the parcel or notice an unusual tracking update, contact us as soon as possible.
Tracking information will be provided after your order has been prepared, packaged, and handed over to the carrier.
A tracking number may be created before the first carrier scan appears.
International tracking may pause temporarily while a parcel is:
A temporary pause in tracking does not necessarily mean that the parcel is lost.
Depending on the destination and shipping service, an order may be shipped using a duties-paid service.
Any duties, taxes, customs-clearance fees, or import-related charges collected by Creatfunny will be displayed at checkout before payment is completed.
When a Delivered Duty Paid (DDP) service is used, the applicable import charges collected at checkout are prepaid for that shipment.
If import charges are not collected at checkout, the recipient may be responsible for duties, taxes, brokerage fees, or other charges assessed by the destination country or local authorities, where permitted by applicable law.
Customs procedures and local regulations vary by destination. Creatfunny does not control customs inspections, import assessments, or customs-clearance times.
Delivery may be affected by circumstances outside our reasonable control, including:
We will provide available tracking information and reasonable assistance, but we cannot guarantee an exact delivery date or accept responsibility for delays caused solely by carriers, customs authorities, or other events outside our reasonable control.
A carrier delay does not necessarily mean that a shipment is lost.
Customers are responsible for providing a complete and accurate shipping address at checkout, including:
If you need to correct an address, please contact us as soon as possible.
We will make a reasonable effort to update the address, but changes cannot be guaranteed after an order has entered processing, a shipping label has been created, or the order has been transferred to a fulfillment location or carrier.
We are not responsible for delivery failure caused by:
If a parcel is returned because of incorrect or incomplete information supplied by the customer, or because the recipient refused delivery, the customer may be required to pay the cost of reshipment.
If a parcel is returned only because it was not collected within the local carrier’s holding period, the one-time complimentary reshipment described under “Please Monitor Your Tracking” will apply after the parcel has been returned and the delivery address has been confirmed.
Any further reshipment after the complimentary reshipment may require payment of a new shipping charge.
If tracking shows that a parcel was delivered but you cannot find it, please:
If the parcel is still missing, please contact us promptly.
We will review the tracking information and, where available, assist with a carrier investigation.
A delivered tracking status does not automatically qualify an order for an immediate refund. Claims will be reviewed using the carrier’s records, available proof of delivery, the circumstances of the shipment, and applicable consumer-protection laws.
If tracking has not updated for an extended period, or the parcel has not arrived after the estimated delivery window, please contact us and provide your order number.
If the carrier confirms that the parcel remains in transit, additional waiting time may be required.
If the carrier confirms that the parcel is lost, we will provide an appropriate resolution, which may include a replacement shipment or refund.
Please report a suspected lost parcel within 30 days after the end of the estimated delivery window so that we can submit a timely investigation request to the carrier.
This reporting period does not limit any rights available under applicable consumer-protection law.
If a parcel or product arrives damaged, please keep:
Contact us within 7 days of delivery and provide:
Please do not discard the damaged item or packaging until we have reviewed the claim.
Keeping these materials allows us to document the damage and, where appropriate, submit a claim to the carrier.
This notice period does not limit any rights that cannot legally be restricted under applicable consumer-protection law.
Please submit cancellation requests as soon as possible after placing an order.
We will make a reasonable effort to cancel an order that has not entered fulfillment or shipping.
Cancellation cannot be guaranteed once:
Once an order has entered irreversible fulfillment or has been handed over to the carrier, it can no longer be canceled.
If cancellation is no longer possible, any available return options will be governed by our Returns, Refunds & Exchanges Policy.
STILL NEED A HAND?
For questions about shipping availability, estimated delivery times, tracking, local pickup, damaged parcels, or other delivery issues, please contact us.
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